TracFone Customer Service: Tracfone is a wireless prepaid cell phone company which provide both prepaid cell phone service, and phones to use with their services. Tracfone offers prepaid cell phone services in the form of airtime cards. Customers can buy airtime or service days on a pay as you go basis. There are no annual or monthly charges, and no extra charges beyond purchasing a phone and airtime. Tracfone is a true no contract, prepaid cell phone company giving the customer full control over what to spend on cell phones and service. Tracfone also offers excellent customer support for their customers. People who are looking for Tracfone Technical Support can check this article. On the other hand, you can bookmark our page tracfone.club to get latest updates from time to time.
TracFone Customer Service | TracFone Support
Do you have any problem with the Tracfone and their services? Then check this article. Here we have given complete details about TracFone Customer Service. Interested people can read this article till the end to know more details like Tracfone Contact Us, Tracfone Technical Support, etc. Additionally, you can also check Tracfone’s frequently asked questions on this page. On the other hand, you can also visit the official website of Tracfone for more info.
Tracfone Technical Support | Customer Care Center
The Tracfone Technical Support will be provided for each customer. Following are the different topics on which you can ask any questions and can get answers as well.
- 611611 Text Helpline Questions
- Frequently asked questions
- Contact Us
- Service Area Map
- Check balance/ Service end date
- Phone Manuals and Tutorials
- Update data settings
611611 Text Helpline Questions:
You can immediately get the help for what you want with just one single keyword. Simply text the relevant keyword from the below given list to 611611. Enter your phone number in the official website and click on an underlined keyword to have that info sent to your phone via text.
Activate: To activate any service text “ACTIVATE” to 611611.
Add: To add airtime, text “ADD” to 611611.
Alexa: To add Tracfone as a Skill to Amazon Alexa, text “ALEXA” to 611611.
APN: To update your data settings to send MMS and access the Internet, text “APN” to 611611.
APP: To download My Account, text the word “APP” to 611611.
APPS: To browse a list of APPS, text the word “APPS” to 611611.
Balance: To check your current balance, text the word “BALANCE” to 611611.
Block: For instructions on how to block a phone number, reply “BLOCK” to 611611.
Buy: To purchase Service Plans, text the word “BUY” to 611611.
BYOP: To check if your phone is compatible with Tracfone network, text “BYOP” to 611611.
CDR: For instructions on how to request Call Detail Records, text the word “CDR” to 611611.
Chat: To get help through chat, text the word “CHAT” to 611611.
Coverage: To check for available coverage, text the word “COVERAGE” to 611611.
Deal: To see available deals, text the word “DEAL” to 611611.
DNC: To stop receiving unwanted phone calls, text the word “DNC” to 611611.
Due Date: To see your Service End date, text the word “DUE” to 611611.
Enroll: To enroll in Auto-Refill, text “ENROLL” to 611611.
Four: To get the last four digits of your serial number, text the word “FOUR” to 611611.
Help: To access a self-service menu with a list of all our help keywords, text the word “HELP” to 611611.
ILD: To learn how to make International Long Distance calls, text “ILD” to 611611.
Join: To Opt-In to receive SMS communications from TracFone, text “JOIN” to 611611.
Lost: Using another phone, you can report your lost/stolen device by texting the word “LOST” to 611611.
LTE: To learn how to enable LTE on your phone, text the word “LTE” to 611611.
MINC: To change your phone number, text the word “MINC” to 611611.
Order: To check the status of your order, text the word “ORDER” to 611611.
Password: To reset your password, text the word “PASSWORD” to 611611.
Phone: To look up your phone number and Service End Date, text “PHONE” to 611611.
Plan: To know your Tracfone Plan information, text “PLAN” to 611611.
Port: To transfer your number from another company or activate your service with a new number text “PORT” to 611611.
Reactivate: To reactivate your service from any mobile phone, text the word “REACT” to 611611.
Screen: To obtain instructions about features related to your phone’s screen, reply “SCREEN” to 611611.
Search: To search the web, text the word SEARCH to 611611.
SIM: To learn how to install a sim card into your phone, text the word “SIM” to 611611.
Smart Pay: To receive the toll-free number to contact SmartPay, text “SMARTPAY” to 611611.
SPAM: To download the free Spam Detector App, text the word “SPAM” to 611611.
Store: To locate the nearest retailers by zip code, text the word “STORE” to 611611.
Support: If you are experiencing issues with your service, text the word “SUPPORT” to 611611.
Switch: To check the required data needed to bring your phone into our company, text the word “SWITCH” to 611611.
Ticket: To check your ticket status, text the word “TICKET” to 611611.
Transfer: To transfer your mobile number to a new device, text “TRANSFER” to 611611.
Tutorial: To get a handset tutorial, text “TUTORIAL” or your phone model to 611611.
Video: To watch instructional videos, text the word “VIDEO” to 611611.
Voice Mail: For instructions on setting up, retrieving, changing and resetting your voicemail password, text the word “VOICEMAIL” to 611611.
WiFi: For instructions on setting up and managing Wi-Fi on your phone, text “WIFI” to 611611.
Wizard: To transfer your contacts, pictures, and videos, text the word “WIZARD” to 611611.
Here you can find answers to the frequently asked questions of Tracfone. In the FAQ section, you will get to know about different topics which are mentioned below. In the official website of Tracfone click on any one of these topics to check frequently asked questions about that particular point. We have given some most useful faqs in this section.
- Bring Your Own Phone (BYOP)
- Getting Started
- Phones/ Devices
- Phone Upgrades
- Trouble Shooting
- My Account App
- Mobile Protect
- General Information
- Policies and Procedures
Bring Your Own Phone (BYOP):
- What is BYOP?
The full form of BYOP is Bring Your Own Phone. With TracFone’s BYOP program, you can get TracFone service on your own phone as long as it is compatible with Tracfone. Generally, GSM Unlocked phones, AT&T-compatible phones, T-Mobile-compatible phones, Verizon-compatible phones, and some CDMA Technology compatible phones are compatible with Tracfone. To check if your phone is compatible or not, select the “GET STARTED” option at get.tracfone.com/bring-your-own-phone.
- What is CDMA?
The full form of CDMA is Code Division Multiple Access. CDMA is a competing cell phone service technology to GSM. In the United States, two of the four leading mobile network operators use CDMA.
- What is GSM?
The full form of GSM is the Global System for Mobile communication. GSM is a competing cell phone service technology to CDMA. In the United States, two of the four leading mobile network operators use GSM.
- How do I know if my mobile is compatible with TracFone’s BYOP Program?
To check your phone is compatible or not, select the “GET STARTED” option at get.tracfone.com/bring-your-own-phone, and follow the onscreen prompts. If your phone is compatible with Tracfone, the process will allow you to register it. If your phone is not compatible with Tracfone, you will receive a message as soon as you enter the IMEI or MEID and zip code.
- How do I know if I will need a TracFone BYOP SIM? Or How do I know which SIM to use from my TracFone BYOP Activation Package?
- If your phone is an Unlocked GSM phone or AT&T compatible phone, then you will need a TracFone BYOP AT&T compatible SIM.
- If your phone is an Unlocked GSM phone or T-Mobile compatible phone, then you will need a TracFone BYOP T-Mobile compatible SIM.
- You will need a TracFone BYOP Verizon compatible SIM when your phone is an Unlocked GSM phone or Verizon compatible phone.
- If your phone is a CDMA compatible LTE phone, then you will need a TracFone CDMA Compatible BYOP SIM.
- How do I register my CDMA-compatible phone?
You need to register your CDMA compatible phone before you activate it by selecting the “REGISTER NOW” option at TracFone and following the steps.
- If I have a CDMA phone, do I need to program my APN data settings?
No. you do not need to program your APN data settings.
- How do I activate my TracFone BYOP service?
Select “ACTIVATE YOUR PHONE” at Tracfone and follow the given steps. You need a TracFone Airtime Card or credit or debit card to activate your service. Keep in mind that you have to select your SIM card if you need one, and also register your phone if you have a CDMA-compatible phone before activation.
- How can I obtain a TracFone LTE BYOP service?
First, your phone must have LTE Technology and compatible with one of Techfone BYOP Programs. Then, visit this Tracfone support page and follow the steps described in the question “How can I obtain TracFone BYOP service?”
- What should I do if my TracFone BYOP Activation Package did not include a CDMA compatible LTE SIM?
Please select “REGISTER NOW” at get.tracfone.com/bring-your-own-phone and follow the instructions shown on screen.
- How is my phone Activated for use?
Call to the Tracfone customer service 1-800-867-7183.
- How do I Activate my phone?
Select “Activate” at the official website of Tracfone.
- Can I Activate / Reactivate my phone online?
You can activate or reactivate your phone at the official website of Tracfone.
- How long does it take to get my service Active?
Your service will be Active instantly. In some cases, it may take up to 24 hours.
- Will I need to add Airtime if I am Reactivating my TracFone?
You need to add airtime if your old airtime service date has expired.
- What if I place the Activation call to my TracFone, and instead of it ringing, I receive a recorded message?
Please wait an additional 24 hours and try the test call again. Otherwise, you can also call the Customer Care Center at 1-800-867-7183 from other non-Tracfone phones.
- How do I keep the smartphone activated?
Purchase and add an airtime Service Plan before your Service Days expire.
- Can I change my phone number?
You need to contact Tracfone Customer Care Center at 1-800-867-7183 to change your phone number.
- Can I reactivate my phone in a different ZIP Code?
Yes. As long as your phone is compatible.
- Can I change my area code?
Yes. You can change your area code four times per year by calling to the customer care.
- What should I do if the phone number given to me during Activation does not match the number displayed on my phone?
Please call Tracfone Customer Service at 1-800-867-7183 to resolve this issue.
- Why is the number given to me during the Activation different from the number displayed on my wireless phone?
The number assigned to your wireless phone upon Activation may not match the number displayed on your phone due to a technology issue in your area. Please use the number given to you upon Activation as your wireless phone number.
Phones / Devices:
- What phone models does TracFone offer?
TracFone offers a variety of phone models to choose from. You can check them at the official website of Tracfone.
- Where can I buy a TracFone device?
You can buy any Tracfone device by calling Tracfone Customer Care Center at 1-800-867-7183, Visiting a retailer, and can order online.
- How do I view the remaining minutes of my plan?
You can check your Tracfone balance in different ways. Click here for complete details.
- If I currently have a TracFone smartphone and want to transfer to a non-smartphone, will I be able to move my remaining minutes to my new phone?
Yes, You can transfer 33.3% of your balance.
- What accessories does TracFone offer?
TracFone offers a variety of mobile accessories which you can find at your local TracFone retailer.
- I just bought a new TracFone. How do I transfer my phone number?
To transfer your phone number, go to the “Activate” tab on the Tracfone official website and then select the option that you need. You can also contact our Customer Care Center at 1-800-867-7183.
- If I currently have a TracFone smartphone and want to transfer to a non-smartphone, will I be able to transfer my remaining minutes to my new phone?
Yes, you can transfer 1/3 of your remaining balance.
- What should I do if I was double charged?
You can directly contact TracFone Customer Care Center at 1-800-867-7183 and speak to the representative to resolve the issue.
- What should I do if I bought Airtime online but never received the codes to add the Airtime into my TracFone?
Please make a call to our Customer Care Center at 1-800-867-7183 and speak to the representative to receive the codes.
- Can I get a receipt for an online Airtime purchase?
TracFone will be given a confirmation page to you that you can print to confirm your purchase.
- What do I do if my payment is declined and my “Account Status” is “On Hold”?
You can do the following steps if your payment is declined and your account status is on hold. Otherwise, try to contact customer care.
- First sign into Tracfone “My Account.”
- Click the “Programs” tab.
- Now, click the “Pay Now” button for the TracFone listed as “On Hold” in the Account Status column.
- Then follow the directions displayed.
- I did not receive my minutes and service days automatically; how do I get them?
Solution: You can retrieve your minutes and service days manually. Sign in to “My Account” on Tracfone website and click on “You have pending updates. click here to get your updates.”
- What should I do if my phone displays “Prepaid Disabled,” “Unit Disabled,” or “Prepaid Service Disabled”?
Solution: Please go to “Service and Support” on the Tracfone official website, select Technical Support, and follow the instructions which are displayed on the screen.
- Why does my phone display the message “Emergency Only”?
Solution: When the signal gets too low, the phone will begin to search for a better network or coverage. “Emergency Only” means that the phone will allow you to make only emergency calls.
- Why can I make local calls, but not long distance calls?
Solution: Check your long distance feature once it may be blocked. Contact our Customer Care Center at 1-800-867-7183 so that a representative can solve your issue.
- What should I do if I am unable to make or receive any calls on my phone?
Solution: Your phone line may not be completely Activated. Please go to “Service and Support” on the Tracfone website and select Technical Support. Follow the instructions provided on the screen.
- Why can’t I access my Voicemail from my wireless phone?
Solution: Check your dialing number is correct or not. Please remember to enter the entire phone number. It may sometimes require adding a 1 in front of the phone number. You can also make use of your Voicemail by pressing and holding down the one key.
My Account App:
How do I display my balance on my phone screen?
You can find your Tracfone balance on your phone by set widget on the screen. Click here for complete details.
- What is Mobile Protect?
Mobile Protect will provide an affordable replacement for your eligible phone against accidents such as drops, spills, or malfunctions after the manufacturer’s warranty expires.
- What does Mobile Protect cover?
Accidental, physical, or liquid damage.
- How much does is it cost?
The Mobile Protect cost varies depending on the MSRP value of your device and the program’s length. Deductibles apply when a claim is filed.
- What do I do if my phone is lost, stolen, or damaged?
You can Tracfone Customer Service at 1-866-598-4874 to file a claim.
What is so special about TracFone?
TracFone is the pay-as-you-go no-contract wireless phone service that requires no long term contracts, no credit checks, no activation fees, no monthly bills, and no age limits.
- How can TracFone meet my wireless needs?
TracFone offers nationwide service, low per-minute rates, and international call service. Additionally, it also includes nationwide long distance at no additional cost. TracFone wireless service is a simple, convenient, and can be found everywhere at nearly 100,000 retailers nationwide.
- Is there a Contract, Credit check, deposit, termination fee, and monthly bills?
- Can I bring my phone?
Yes. You may transfer your telephone number from another company to TracFone online by using the BYOP programme.
You can find questions and answers about the following topics.
- $10 Global Calling Card
- 611611 services
- Downloads Web Browsing
- International long distance
- Voice mail
- Text message
Policies & Procedures:
You can find questions and answers about the following topics.
- Call Detail Records
- Exchanges and Refunds
- Lost or Stolen Phone
- Terms and Conditions
- What is “Buy Now”?
To get more information about Plans and/ or Functionalities, please contact our Customer Care Center at 1-800-867-7183.
- When can I purchase the Easy Exchange plan?
Easy Exchange Plans are available for purchase within the first six months of service.
- What are the Value Plans?
To get more information about Plans and/ or Functionalities, please contact our Customer Care Center at 1-800-867-7183.
Tracfone Wireless Customer Support | Tracfone Contact Us
The Tracfone has clear contact details for their new and old customers. Here in this section, people can check Tracfone Contact info in different ways.
You can chat with Tracfone Customer Service in real time to get fast answers. Chat is available from 8 AM to 11:45 PM (EST) 7 days a week.
You can call 1-800-867-7183 for any queries. Centers operate from 8 AM to 11:45 PM (EST) 7 days a week
You can also mail your problems and suggestions to the below given address.
TracFone Wireless, Inc.
Attn: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178.
If you are living in California, you have to mail your problems to the below given address.
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102
Tracfone Customer Help:
Tracfone has a page or online help desk for customer service to their customers. But you can also call them on the phone. People can communicate with Tracfone using 5 different media: phone, chat, web, facebook, twitter. On the other hand, you can also directly call Tracfone to have a dialogue with Tracfone agents. Call Tracfone Customer Service phone number 800-378-9575 to talk real live human being. If you see any mistakes in this information, make sure to let us know. We gather this information from different sources to provide complete details about Tracfone customer service.